• Training & Support

Our friendly and professional Support Team are here to help.

Experienced staff are available to advise on all aspects of the system by phone, Email or Remote connection.

Clients who take advantage of ongoing support are also entitled to:

Automatic system updates
Documents
Legal updates to system letters and reports
Document help files
Video help files

Training Solutions

Introductory Training

Areas covered:

  • User Setup Overview
  • Worksheets and Help Videos
  • Landlords
  • Properties
  • Adding Prospective Tenants
  • Utility Companies
  • Adding Contractors
  • Creating Current Tenants
  • Rent Summary
  • Initial User Setup Telephone Training Session
  • Two One-Hour Remote Training Sessions
  • One Day's Onsite Training

Designed for new clients and new staff, Introductory Training is there to help you make the most of your C.A.R.L. system quickly and efficiently.

Advanced Accounting Services

C.A.R.L. offers two separate packages to assist you with daily accounts and reconciliation.

The Advanced Reconciliation Service is designed to help you comply with legislation and industry association (A.R.L.A., N.A.L.S. and R.I.C.S) regulations.

The trainer will focus on working through your accounts, both in the bank and on C.A.R.L., to ensure that they are balancing.
 

The Accounts Support Service is designed to give ongoing support to clients who have completed the Advanced Reconciliation Service. Clients will have priority bookings with specialised account trainers to discuss any account queries.

More

Bespoke Training

  • One Hour Remote Training Session
  • One Day's Onsite Training

Designed for the client who may need to top up their knowledge, having already undertaken some structured training, or those who only want to focus on specific areas having already gained experience with the system.

Simply advise our Admin Department on the areas you wish to cover when booking the appointment and our Accounts Manager will follow your requirements on the day.

Opening Times

Support
Monday to Thursday 9am to 5pm*
Friday 9am to 2:30pm

Administration
Monday to Thursday 9am to 5pm*
Friday 9am to 2:30pm

Sales
Monday to Thursday 9am to 5pm*
Friday 9am to 2:30pm

* All departments will be closed between 9.00am and 10.00am on the second Tuesday of each month for training.

Telephone

01706 508 730

Support
Option 4

Administration
Option 5

Sales
Option 1

Email

Trusted by agents across the UK

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